AI Agents for Classification, Responses & Live Data
AI agents that classify and prioritise incoming records, draft personalised customer replies for human approval, and let Claude reason over live Airtable data through MCP.
Confidential US client · NDAAI integration engagement
Incoming requests categorised and prioritised by AI on arrival. Client details changed for confidentiality. Open full-size screenshot
Project scope at a glance
Triage
Category and priority on arrival
Approval
Human review before sending
MCP
Claude on live business data
Inside the work
Replies are drafted from live record context and approved before they are sent. Client details changed for confidentiality.Claude queries live Airtable data through MCP with the connected user's permissions. Client details changed for confidentiality.
The Challenge
What needed to be cleaned up
Incoming records needed to reach the right workflow quickly, customer replies needed to reflect each record, and the team wanted to ask questions of their business data without building a report each time.
Outcomes & Impact
Requests categorised and prioritised as they arrive
Personalised reply drafts with a human approval step
Questions answered from live data within existing permissions
Our Solution
What IllusionX Media built
Built an AI agent that reads incoming records in context, assigns a category and priority, and triggers the matching workflow for urgent or high-value items.
Developed a customer response agent with dynamic prompts that draw on the live record, with every draft reviewed and approved before it reaches a customer.
Integrated Claude with Airtable through MCP so the team can query and reason over live records using the connected user's own permissions.
IXM project summary
The agents work inside the tools the team already uses, and customer-facing messages always pass through a person first.
We support businesses worldwide with websites, CRM automation, dashboards, custom software, and digital operations that fit the way the team actually works.
